Introducing FTI CXAssure
Transform your customer experience testing with proactive quality assurance. Enterprise-grade innovations that scale.
Lost Revenue
When your company is not reachable
Damaged Reputation
Poor experiences drive churn
Compliance Risk
Regulatory violations = penalties
Unused Inventory
Paying for disconnected or under-utilized services
Disaster Recovery/Operation Redundancy
Failing/Non-working DR/Operational plans
Mysterious Technical Issues
Detecting issues that are load related but hard to detect in normal call volume patterns
HR Exit Validation for Termination
Validate Phone Services, Call Forwarding have been disabled for exiting Sales and Customer Facing roles
Automated Call Testing
Execute hundreds of simultaneous test calls to stress-test IVR systems and validate routing
Real-Time Monitoring
Watch calls progress live with instant alerts when tests detect problems
Visual Flow Designer
Build complex test scenarios without coding using intuitive drag-and-drop tools
Built-In Compliance
DNC management, opt-in/out processing, and complete audit trails
Actionable Analytics
Detailed execution reports with performance insights and trend analysis
Enterprise Security
Role-based access, MFA, and multi-organization management